SPA = Scaring People Away!!

SPA.... how relaxing....
Is it really that relaxing as it seems??

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Not really...

I am sure most of you will experience this when going to most(Note that I say most NOT all) saloons or spas in Singapore...  That is why many will say they they enjoyed spa oversea...I am sure apart from the skills, products and mood overseas, hard selling is one big contributing factor to why people are afraid of going to spa...

Just some scary stories to share... 

1. Nbrand Saloon

Customers are locked up seated in their consulting rooms after treatments... having stated clear that they have no interest and needs to visit the toilet urgently... the consultants says customer can go to the toilet but needs to leave her bags and belongings behind... Hello?? Like WTF? Poor customers can only leave until they are forced took out their cards....

2.Mbrand Saloon

Customers purchase facial package not knowing there's a expiry as soon as 6months...(6 months is really short ok?) Consultant says if she do not renew the package she can't continuing after 6 months... Totally ridiculous!!! so poor customer have to rush and finish up her package quickly...

And the friendly consultants immediately turn into devils...

3.Sbrand Saloon

Genuine customers go all the way to enquire about an $188 offer for package...  After analysis, consultants says customers needs a $8000 package to solve her problem... reckoning that $8000 is wayyyyyyy over budget, customers rejects... 

Consultant then turn her words by saying, since you are a student now I can offer you at $2000... 

But sad too say...customer is no longer a student...

Consultant says...Nvm, but are you interested?? Customer says yes...(ok! I shall be a magician and turn u into a student!)

Consultant says all these are paperwork for my boss to see... I'll still be charging you the student price...

Customers den ask... then is it going to be different from the $8000 package? 

Magician Consultant say... of course not... I can ask my therapist to give you the expensive treatment but you just have to sign this lower end treatment for paperwork purpose.

Ok... these are the bad examples I've heard... so I never dare to take advantage of any beauty spa vouchers... I would rather give them a miss than thinking of reasons to reject...

However, recently i've been to these 2 places to seek for permanent hair removal solutions and I think these are places where will gain my loyalty and recommend my friends there... 

Good Examples...

1. Musee Tokyo

To start off, I was referred by my friend... and one surprising comment is " don't worry, not pushy at all"...

and guess what??  every one ended up w $800 package even though they were  there initially for  a $100 groupon offer or $128 offer....with the comment of not being pushy...

The first thing I was asked to do is to fill up a consultation form as usual... and i was quite shock to see this question...

" What do you most afraid of visiting saloons?"(or sth like that)

-Pushy sales

-Bad service.....blah blah...

Don't you think it makes a customers feel like they are really sincere in their service? 

You must be thinking I must be customer to say so much good things about them... the fact is... I am not... 

Due to my Keloids, they are unwilling to accept me as their customer to minimise any risk... for that, I can totally understand... They explained to me in a really nice manner and sent me off with apology that they could not provide me with the service knowing how disappointed I am... 

Thanks Musee...

2. OnlyAsethetics

I saw this on some bloggers' blog and i decide to go for a try for their QPX hair removal  since its so near my work palce, just to try my luck being prepare that i'll be rejected due to my keloids. 

Well, fortunatly after checking with their doctors or asthetics they say that QPX is safe for me.. 

And yeah, I took up a promotional package I seen on facebook... they did explain how a higher price package differs from the promotional one but no pushy sale at all!!

I've gone through my first QPX treatment w them and it works perfectly well! and I am happy feeling all worth it!

Considering taking up more services from them too!!

Yeah... so, hard sell not always work.... Try giving your customers some room to breath...They will come back if you are really good enough....

Next I'll be blogging on the Yacht shoot part 2...The Fall season...

Disclaimer: The brand examples in this blog are just random examples. There is no intention of critisising any particular brands. All contents are truely based on friends' and self experience purely for sharing, not for commercial purpose.